- Serve as primary operational point of contact for buyers, vendors, and internal stakeholders.
- Monitor order fulfillment lifecycle from confirmation through delivery and resolve discrepancies.
- Manage onboarding milestones and documentation for buyers and vendors.
- Coordinate operational activities for company events, including scheduling and logistics.
- Manage operational projects and workflows, identifying process gaps and implementing efficiency improvements.
- Provide leadership with timely updates on operational trends, risks, and performance metrics.
- Maintain accurate records across systems including Airtable, Slack, and Google Workspace.