Implementation Manager II
New
H
Healthcare Management AdministratorsHealthcare Administration
We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.), US time zonesFull-TimeMiddle
Salary$118,000-$133,000
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Job Details
- Experience
- 3-5+ years
- Required Skills
- Project ManagementMicrosoft DynamicsSalesforceMicrosoft Office Suite
Requirements
- AA/BA in Business Administration, Healthcare Informatics, Communications, or related field preferred.
- 3-5+ years of relevant implementations and project management, client onboarding, or related roles.
- 3 years of project management experience with a track record of leading successful projects.
- Experienced using workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.
- Experience in healthcare, benefits administration, insurance, or professional services.
- Proven ability to lead complex, cross-functional initiatives with minimal supervision.
- Strong problem-solving skills and ability to navigate ambiguity.
- Advanced client-facing communication and stakeholder management skills.
- Strong presentation skills.
Responsibilities
- Independently lead end-to-end client implementations, including higher-complexity or higher-visibility accounts.
- Own implementation timelines, deliverables, and outcomes, ensuring all activities are completed accurately and on time.
- Facilitate client and broker discussions and decision-making related to benefit design, services, and implementation approach.
- Proactively manage risks, dependencies, and stakeholder expectations; communicate status and timelines at a strategic level.
- Lead cross-functional coordination to deliver a seamless, high-quality implementation experience.
- Troubleshoot complex client-specific or technical issues and drive timely resolutions with internal teams.
- Identify opportunities to improve implementation tools, workflows, and operational efficiency.
- Serve as a mentor and resource to Implementation Manager I team members.
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