Manager, Engagement Management
New
M
MedallionHealthcare Technology
RemoteFull-TimeManager
Salary$150,000-$195,000
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Job Details
- Experience
- 8+ years of experience in customer success, engagement management, or consulting; 3+ years in a management role
- Required Skills
- Project ManagementData AnalysisCustomer SuccessSaaS
Requirements
- 8+ years of experience in customer success, engagement management, or consulting, ideally supporting complex healthcare customers.
- 3+ years in a management role directly managing customer-facing team members.
- Experience owning healthcare customer relationships in a SaaS startup environment.
- Proven ability to drive customer engagement initiatives using data, product knowledge, and industry expertise.
- Demonstrated success identifying solutions, improving client strategies, and driving change in complex, fast-moving environments.
- Strong project management skills, with the ability to manage multiple priorities and drive alignment across executive stakeholders.
- Ability to influence and build credibility and trust across the organization and with customers.
Responsibilities
- Lead, coach, and develop a team of Engagement Managers responsible for managing strategic post-sales customer relationships.
- Provide guidance on engagement strategies, project execution, and technical solutioning.
- Set clear goals and performance expectations, fostering accountability and continuous development.
- Prioritize team resources effectively across a dynamic, growing portfolio of enterprise customers.
- Oversee customer relationship management across the team, ensuring consistent delivery of a high-quality, trusted experience.
- Act as the escalation point for complex customer needs, partnering cross-functionally to resolve issues.
- Track and report on key metrics related to customer satisfaction, retention, and engagement team performance.
- Analyze workflows and identify inefficiencies to enhance operational effectiveness.
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