Caregiver Support Specialist
New
F
FreedomCareHealthcare
Remote, Monday through Friday and 9AM to 6PM Eastern TimeFull-TimeMiddle
Salary20 - 23 USD per hour
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Job Details
- Experience
- 1+ years of relevant experience
- Required Skills
- SalesforceMicrosoft ExcelCustomer serviceData entry
Requirements
- 1+ years of relevant experience in a similar position.
- Experience in a high-volume inbound and outbound call environment.
- Proven track record of strong customer focus and adaptability.
- Effective written and verbal communication skills.
- Ability to demonstrate empathy, active listening, and patience.
- Technical proficiency with the ability to navigate multiple systems simultaneously.
- Strong proficiency in Microsoft Excel.
- Ability to multitask, set priorities, and manage time effectively.
- Attention to detail and data accuracy.
- Ability to embrace change in an evergreen environment.
Responsibilities
- Conduct individualized orientations to educate caregivers on benefits, enrollment processes, and maximization of options.
- Process sick time and accrual status using Empeon and Medflyt.
- Complete employment verifications accurately using Salesforce, Empeon, and internal knowledge bases.
- Document call summaries and action items in Talk Desk.
- Assist with reimbursements, Commuter Benefits, and HRA deposits in the FlexFacts portal.
- Resolve email cases in Salesforce within 24–48 hours.
- Manage inbound calls on a shared line to ensure first-contact resolution.
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