Client Support Specialist-Salon and Spa Space
New
J
JobgetherSalon and Spa Software
Based in the United StatesFull-TimeEntry
Salary38,000 - 40,000 USD per year
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Job Details
- Experience
- 0–5 years
- Required Skills
- SalesforceCustomer support
Requirements
- Bachelor’s degree or Associate degree preferred.
- 0–5 years of experience in customer service, technical support, client success, or a related field.
- Strong verbal and written communication skills.
- Ability to build rapport quickly and maintain positive customer relationships.
- Passion for technology and helping people navigate software solutions.
- Strong analytical thinking and problem-solving abilities.
- Ability to learn new software, hardware, and technical concepts quickly.
- Comfortable working independently while contributing effectively as part of a team.
- Strong organization, multitasking, and time-management skills.
- Reliable internet connection required for remote work.
- Salesforce experience is a plus.
- Knowledge of the beauty, wellness, salon, or spa industry is beneficial.
Responsibilities
- Respond to client inquiries through phone, email, and live chat while delivering professional and helpful support.
- Ask effective discovery questions to understand customer challenges and identify appropriate solutions.
- Troubleshoot product-related issues and provide guidance on software features, workflows, and best practices.
- Educate customers on platform functionality, integrations, and business processes.
- Build trust with clients through active listening, empathy, and clear communication.
- Document customer interactions, issues, and resolutions accurately within Salesforce.
- Maintain up-to-date product knowledge and stay informed on software updates and internal processes.
- Advocate for customer needs by communicating feedback and insights to internal teams.
- Manage multiple support requests while prioritizing urgent issues and maintaining service quality.
- Collaborate with team members to resolve complex customer questions and continuously improve support processes.
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