Technical Support Specialist - Core Apps
New
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SmartsheetCloud Software
Teleworking options from any registered location in the U.S. (role specific)Full-TimeMiddle
Salary$25.24 — $34.25 USD
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Job Details
- Experience
- 1+ years of Technical or Customer support experience, or equivalent
- Required Skills
- TroubleshootingTechnical supportCustomer support
Requirements
- 1+ years of Technical or Customer support experience, or equivalent.
- Excellent written, verbal and interpersonal communication skills.
- Ability to demonstrate empathetic and confident issue ownership.
- Flexibility in working hours (requires work outside of standard business hours).
- Must become Smartsheet Product Certified.
Responsibilities
- Troubleshoot customer issues using internal & external documentation, various tools, and escalation resources.
- Support customers through various channels including email, phone, and chat.
- Partner with leaders to meet or exceed performance goals in customer satisfaction, quality assurance, and attendance.
- Become an expert in a specific product area.
- Contribute to team projects.
- Give and receive thoughtful feedback on team processes and leadership.
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