Technical Support Specialist
New
R
Radicle HealthHuman services software
Australia, Canada, India, United Kingdom, United StatesFull-TimeEntry
Salary55,000 - 65,000 USD per year
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Job Details
- Experience
- 0-2 years
- Required Skills
- SQLJavascriptManual testingCustomer serviceDocumentationTroubleshootingTechnical support
Requirements
- 0-2 years of relevant experience in customer support or a junior technical role.
- Basic to intermediate scripting language capabilities (e.g., SQL, JavaScript, Domino).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a solution-oriented mindset.
- Adaptable and open to change with effective priority management skills.
- Strong customer focus dedicated to providing an exceptional user experience.
- Studying for relevant certifications (e.g., scripting/Database basics, Cloud Fundamentals, SFDC) is preferred but not required.
Responsibilities
- Respond to customer inquiries via email and virtual meetings with professionalism and accuracy.
- Resolve customer issues related to product functionality, reporting, and integrations.
- Write basic to intermediate scripting queries to investigate customer data problems.
- Troubleshoot technical issues, escalating complex cases as needed.
- Update and maintain the customer support knowledge base with accurate solutions and troubleshooting guides.
- Collaborate with product, engineering, and customer success teams to escalate feedback and assist with manual testing.
- Track and report on common customer issues to suggest process improvements.
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