Customer Support Specialist
New
Q
QGendaHealthcare Technology
Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceTime ManagementTechnical support
Requirements
- High School Diploma / GED
- Strong case management and time management skills
- Strong written and verbal communication skills
- Detail-oriented with ability to maintain high degree of accuracy and timeliness
- Ability to follow protocols and policies as defined by QGenda and CX Leadership
- Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support
- Computer programming skills or previous technical support experience (nice to have)
Responsibilities
- Maintain a professional and positive attitude in all customer and company interactions, both internal and external
- Collaborate with members of the CX organization to complete project-based assignments within defined time frames
- Set and manage appropriate customer expectations around resolution and response times, adhering to established service-level agreements (SLAs)
- Deliver high customer satisfaction by providing timely solutions to issues
- Maintain functional knowledge of QGenda solutions
- Ensure timely and accurate tracking of time, cases, projects, contacts and accounts within designated systems
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