Customer Support Specialist
New
G
Green FilingLegal Technology
United States, Pacific or Mountain TimeFull-TimeMiddle
Salary$18.08 - $32.13
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Job Details
- Experience
- 2+ years
- Required Skills
- Problem SolvingMicrosoft OfficeTime ManagementWritten communicationVerbal communicationCustomer supportGoogle Workspace
Requirements
- 2+ years in customer support
- Legal services or litigation support experience is preferred
- Proficiency with Microsoft Office and Google Suite
- Ability to quickly learn new software
- Strong written and verbal communication
- Interpersonal skills and ability to collaborate across teams
- Critical thinker, self-motivated, and comfortable in a fast-paced environment
- Committed to delivering an exceptional customer experience through trust-building and empathy
- Strong time management skills
- Ability to leverage technology for organization and automation
Responsibilities
- Assist customers via phone, email, and chat by guiding them through product processes and resolving issues efficiently.
- Provide feedback to improve support materials, tools, and processes.
- De-escalate distressed customers and ensure timely, effective resolutions.
- Deliver clear, professional communication with strong comprehension and problem-solving skills.
- Work collaboratively with teammates and leadership, remaining open to coaching and feedback.
- Advocate for customers by sharing insights to improve products and services.
- Use available tools and resources to enhance customer experience and meet performance goals.
- Stay accountable for personal growth, training, and continuous improvement.
- Adhere to schedules, policies, and performance expectations, ensuring efficient call management and service delivery.
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