Beneficiary Support Specialist
New
M
MPF FederalSocial Services
District of Columbia, United StatesFull-TimeEntry
SalaryAt least 17 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual (English/Spanish) preferred
- Experience
- High school diploma or one year of work experience
- Required Skills
- Customer serviceDocumentationData entry
Requirements
- High school diploma or one year of work experience
- Customer service experience, ideally in a contact center, benefits, healthcare, or government services environment
- Strong verbal and written communication skills
- Comfort navigating multiple software systems while assisting a caller
- Patience and genuine empathy
- Reliable internet and a quiet, dedicated workspace
- Experience with SSA programs, disability services, vocational rehabilitation, or benefits administration (preferred)
- Bilingual English/Spanish (preferred)
Responsibilities
- Respond to beneficiary and provider inquiries by phone, email, and written correspondence
- Explain program information clearly to callers with a wide range of communication needs
- Update and maintain accurate records across multiple systems
- Process routine service requests within established timeframes
- Escalate complex cases to the appropriate team
- Meet quality and productivity standards
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