Sales Operations Specialist
G
GuidePoint SecurityInformation Security
Remote workforce primarily (U.S. based only)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years in a customer service/sales support type role
- Required Skills
- SalesforceCustomer serviceMicrosoft OfficeCRM
Requirements
- High School Diploma or GED required; Associate Degree preferred.
- 3+ years in a customer service/sales support type role.
- Prior experience in Customer Relationship Management (CRM) software required; Salesforce.com preferred.
- Intermediate level experience with Microsoft Office and Internet Navigation.
- Strong math skills with the ability to calculate margins, discounts, and percentages.
- Outstanding attention to detail and commitment to follow-through.
- Excellent written and verbal communication skills.
- Demonstrated ability to manage multiple tasks with shifting priorities and tight deadlines.
- Demonstrates a willingness to learn and use AI-enabled tools.
- Ability to work a flexible work schedule.
Responsibilities
- Use Salesforce.com to generate quotes, track opportunities and process orders.
- Promptly respond to internal and external inquiries.
- Suggest creative pricing and payment solutions balancing customer need and pricing policies.
- Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives.
- Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings.
- Develop and maintain relationship with GuidePoint key vendors and customers.
- Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.
- Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders.
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