Sr. Director, Legal Innovation Partners - APAC
N
NetDocumentsLegal Technology
Location: AustraliaFull-TimeDirector
SalaryBase: $240,000 $250,000 USD plus bonus
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Job Details
- Required Skills
- Customer Success
Requirements
- 12+ years of experience in legal technology, legal operations, enterprise customer success, or a combination thereof.
- At least 4 years in a leadership role.
- Deep understanding of law firm operations, legal department workflows, and the current state of AI adoption in the legal industry.
- Demonstrated track record of owning and growing a book of business in a B2B SaaS or legal technology environment.
- Direct accountability for renewal and expansion outcomes.
- Experience building or leading customer success, professional services, or client advisory teams in enterprise technology.
- Strong executive presence and communication skills suitable for Management Committee presentations.
- JD or equivalent legal industry experience preferred.
- Prior law firm practice, legal operations leadership, or legal technology experience working with AmLaw 200 firms or large legal departments.
- Familiarity with document management systems, legal AI platforms, and the broader LegalTech ecosystem.
- Ability to travel up to 30% to client sites, conferences, and internal team meetings.
Responsibilities
- Lead and develop the Legal Innovation Partner team, setting performance expectations, career development frameworks, and a culture of client-first excellence.
- Own a portfolio of strategic client relationships at the Sr. Director level, personally driving renewal, expansion, and executive-level engagement with firm leadership, CIOs, and innovation partners.
- Define and continuously refine the firm's AI transformation engagement model in partnership with Product, Engineering, and Marketing.
- Collaborate with the VP of Customer Success, Sales, and Revenue Operations to forecast and manage the renewal pipeline, identify expansion opportunities, and escalate at-risk accounts proactively.
- Represent NetDocuments at industry conferences, client advisory boards, and legal technology forums as a thought leader in legal AI adoption and firm innovation strategy.
- Hire, coach, and retain top Legal Innovation Partner talent with credibility to engage with law firm management and C-suite leaders.
- Define and monitor success metrics for the LIP team, including NRR, renewal rate, adoption scores, and client satisfaction.
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