Sr. Manager, Customer Success
New
G
G-PSaaS, Global Employment
Singapore (Remote-First); APACFull-TimeManager
SalaryCompetitive compensation and benefits; eligible for a commission structure (Sales Roles) or annual bonus (Non-Sales Roles).
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Job Details
- Languages
- Mandarin (preferred)
- Experience
- 6+ years leading enterprise Customer Success, strategic account management, or post-sales commercial teams, including at least 3 years managing managers or team leads
- Required Skills
- SalesforceStakeholder managementCRMCustomer SuccessSaaS
Requirements
- 6+ years experience leading enterprise Customer Success, strategic account management, or post-sales commercial teams.
- 3+ years experience managing managers or team leads.
- APAC regional experience.
- Proficiency in CRM/Salesforce.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Proven record of driving renewals, retention, expansion, adoption, and strategic account growth.
- Experience leading teams through organizational change and high-growth environments.
- Demonstrated ability to own commercial outcomes in a SaaS or subscription environment.
- Excellent communication and executive stakeholder management skills.
- Ability to lead through ambiguity and foster a customer-centric culture.
- Mandarin speaking skills are preferred.
- Experience applying AI to improve team workflows or customer insights is a plus.
Responsibilities
- Lead and support a regional team of Customer Success Managers in post-sales customer engagement.
- Drive post-sales commercial performance including renewals, upsells, and cross-sell motions.
- Monitor customer health, adoption, risks, and engagement trends to protect retention.
- Act as the voice of the customer, translating market insights into recommendations for senior leadership.
- Coach and develop CSMs to meet or exceed retention, adoption, and KPI targets.
- Partner cross-functionally with Sales, Product, and Support to improve sales effectiveness and customer outcomes.
- Develop executive relationships with strategic customers and participate in business reviews.
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