- Own the end-to-end post-sale experience for a portfolio of customers.
- Establish the playbook and define what success looks like.
- Drive a product-led growth motion that turns new customers into long-term partners.
- Build and ship a v1 onboarding playbook within the first 30 days.
- Use AI to build production CS workflows that auto-generate account health summaries and QBR drafts.
- Define and track adoption benchmarks across the portfolio.
- Identify and scope the highest-impact PLG play within 60 days.
- Run executive business reviews and QBRs with senior stakeholders.
- Partner with ADs on expansion plays and co-own NRR targets.
- Close the feedback loop between customers and Product, synthesizing adoption blockers and feature gaps.
- Design the CS infrastructure and tooling stack that scales.
Artificial IntelligenceCybersecuritySalesforce+1 more