Support Specialist
A
AxuallHealthcare Technology
Remote - US, 11am - 8pm ET (8am - 5pm PT)Full-TimeEntry
Salary60,000 - 75,000 USD per year
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Job Details
- Required Skills
- Customer serviceWritten communicationVerbal communicationTechnical support
Requirements
- Excellent customer service skills and ability to connect with healthcare professionals.
- Outstanding written and verbal communication skills.
- Willingness to learn and participate as a collaborative team member.
- Experience with software and ability to quickly learn new applications.
- Demonstrated professional and helpful demeanor while working with clients.
- Some college, college degree, tech boot camp, or relevant experience.
- Exposure to software development and support.
- Exposure to healthcare organizations and clinicians.
Responsibilities
- Work directly with clients to resolve Tier I level issues.
- Provide outstanding levels of responsiveness and support via email, chat, text, and phone.
- Maintain availability for live support during scheduled hours of 11:00 AM - 8:00 PM ET.
- Coordinate and follow up on internal requests and work in progress.
- Follow established workflows for the triage and escalation of support tickets.
- Contribute to team growth by offering ideas for improvement and collaboration.
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