- Own client engagements and is responsible for growth and retention
- Maximize solution adoption and utilization, alleviating pain points, and meeting digital transformation milestones
- Build, maintain, and develop new business opportunities within your existing customer portfolio by upselling and aligning Axuall to organizational strategic priorities
- Create demand by uncovering business problems and matching them to our additional product offerings
- Partner with internal resources to grow adoption of Axuall’s SaaS products by increasing revenue over time
- Demonstrate capacity to learn relevant workforce intelligence and analytics quickly
- Work cross-functionally (e.g., Client Services, Product, Sales) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time
- Build and maintain effective relationships that create a high level of trust with account stakeholders to help facilitate the identification of new growth and strategic alignment opportunities within assigned accounts
- Provide consistent feedback to the Engineering and Product teams to assist in successfully launching new product features and provide insight into what our customers want and need from our product
- Develop in-depth knowledge of customer needs, trends, and competitive landscape
- Effectively align Axuall products according to customer objectives and help our customers understand their visions as it relates to the overall product roadmap