Strategy and Operations Associate, Supply Quality
C
CurriLogistics
Remote - United StatesFull-TimeMiddle
Salary$65K - $75K
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Job Details
- Experience
- 2-3 years
- Required Skills
- SQLData AnalysisOperations ManagementStrategyStakeholder management
Requirements
- 2-3 years of experience in operations, strategy, or program management, ideally in a fast-moving marketplace, logistics, or startup environment.
- Sharp problem solver who can diagnose root causes and identify operational levers.
- Experience managing stakeholders across functions and levels, including holding partners accountable.
- Ability to build and maintain clear, well-structured SOPs.
- Data-first approach using spreadsheets and SQL to organize information and track metrics.
- Strong ownership mentality and ability to work through ambiguity.
Responsibilities
- Own supply quality issues for Curri's most important customers, partnering with the Growth team to investigate root causes and drive fixes through to resolution.
- Manage Curri's external BPO team day to day, building and maintaining SOPs, leading training, and holding them to a consistent quality bar.
- Run and continuously improve Curri's core driver quality programs and processes.
- Coordinate across Growth, Revenue Operations, and other teams to flag, escalate, and resolve supply quality issues before they turn into churn.
- Track the metrics that matter across driver quality programs, using spreadsheets and SQL to organize data and turn it into recommendations.
- Build toward full ownership of supply quality escalations for top logos, with measurable improvement in strategic account delivery quality within your first year.
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