- Manage the end-to-end renewal process for assigned Public Sector accounts, including timelines, coordination, and execution.
- Engage customers approximately 120 days before renewal to understand requirements, establish timelines, and address obstacles.
- Prepare renewal quotes, order forms, and contracts in line with MongoDB policies and applicable Public Sector requirements.
- Coordinate with customers and internal stakeholders through complex procurement cycles and contracting processes.
- Partner with account executives and sales stakeholders on expansion, consolidation, and agreement changes.
- Maintain renewal forecasts and accurate CRM records for customer, commercial, and procurement status.
- Use CRM, reporting, and other data tools to track performance, forecast outcomes, and identify at-risk accounts.
- Update management on renewal status, risks, opportunities, and performance metrics.
- Coordinate with Sales, Customer Success, Legal, Finance, Deal Desk, and other teams on customer requirements.
- Help establish repeatable processes and best practices for Public Sector renewals.
Project ManagementAccount ManagementCRM