- Own supply quality issues for Curri's most important customers, partnering with the Growth team to investigate root causes and drive fixes through to resolution.
- Manage Curri's external BPO team day to day, building and maintaining SOPs, leading training, and holding them to a consistent quality bar.
- Run and continuously improve Curri's core driver quality programs and processes.
- Coordinate across Growth, Revenue Operations, and other teams to flag, escalate, and resolve supply quality issues before they turn into churn.
- Track the metrics that matter across driver quality programs, using spreadsheets and SQL to organize data and turn it into recommendations.
- Build toward full ownership of supply quality escalations for top logos, with measurable improvement in strategic account delivery quality within your first year.
SQLData AnalysisOperations Management+2 more