Operations Associate
M
MitratechLegal Tech
Remote USFull-TimeMiddle
Salary$40,000 – $42,000 Annually USD
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of two years of experience in a customer support or operational support role
- Required Skills
- Microsoft OfficeData entryCRMCustomer supportZendesk
Requirements
- Ability to work effectively in a team environment with a strong commitment to team success
- Ability to prioritize competing tasks and adapt in a fast-paced environment
- Demonstrated ability to quickly learn proprietary software and adapt to evolving processes
- Strong working knowledge of Microsoft Office
- Strong problem-solving skills
- Strong verbal and written communication skills
- Proficient working with AI-powered tools, including Zendesk AI features
- Experience leveraging AI tools to support daily operations and enhance team productivity
- Must be organized and detail-oriented
- Ability to maintain complete confidentiality
- Experience with Zendesk or similar CRM/ticketing platforms preferred
- Minimum of two years of experience in a customer support or operational support role
- Prior experience in Business-to-Business services environment preferred
- High school diploma or GED with a minimum of two years of related experience required
- Bachelor’s Degree: Business Administration, Communications or related field is desirable
Responsibilities
- Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service
- Identify, escalate, and help resolve complex client and internal issues in a timely manner
- Assist team members by coordinating tasks including, timekeepers, data entry, inbox management, and other responsibilities
- Guide law firm contacts through website navigation, invoice formatting requirements, submission processes, and variety of related tasks and inquiries
- Prioritize workload according to Quovant methodology and department policies
- Utilize Zendesk or other CRM software for daily support issues and phone calls
- Maintain a strong understanding of Quovant services
- Cross-train and support other team members within Law Firm Services when needed or as requested by department manager
- Support additional projects and initiatives as directed by department leadership
View Full Description & ApplyYou'll be redirected to the employer's site
