- Manage frontline customer inquiries across phone, email, chat, and text channels.
- Diagnose customer issues, explain next steps clearly, and provide practical solutions.
- Take ownership of customer issues from start to finish to ensure positive outcomes.
- Navigate product quality or pet health concerns with empathy and clear communication.
- Participate in team projects and continuous improvement initiatives as needed.
- Engage in weekly performance and growth check-ins with the CX Team Lead.
Problem SolvingCustomer support