Customer Experience (CX) Associate
New
P
PetLabCo.Pet Health
United States, Monday - Friday, 9:00am - 5:30pm ETFull-TimeEntry
Salary$18.00/hour + bonus + benefits
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-3 years relevant work experience
- Required Skills
- Problem SolvingCustomer support
Requirements
- 1-3 years of relevant work experience.
- Strong problem-solving skills with the ability to make thoughtful decisions in real time.
- Clear and confident communication skills for explaining solutions and setting expectations.
- Comfort using helpdesk or ticketing software.
- Ability to learn quickly and adapt to a fast-paced environment.
- Capacity to work independently and manage time effectively.
- Working knowledge of Microsoft 365 is preferred.
- Experience in a direct-to-consumer (DtC) environment is preferred.
Responsibilities
- Manage frontline customer inquiries across phone, email, chat, and text channels.
- Diagnose customer issues, explain next steps clearly, and provide practical solutions.
- Take ownership of customer issues from start to finish to ensure positive outcomes.
- Navigate product quality or pet health concerns with empathy and clear communication.
- Participate in team projects and continuous improvement initiatives as needed.
- Engage in weekly performance and growth check-ins with the CX Team Lead.
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