Client Service Associate
New
J
JobgetherHealthcare
Based in United StatesFull-TimeMiddle
Salary19.5 - 26.2 USD per hour
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Job Details
- Experience
- 1–3 years
- Required Skills
- Project CoordinationAnalytical SkillsProblem SolvingCustomer serviceDocumentationClient relationship managementCross-functional collaboration
Requirements
- 1–3 years of experience in the healthcare industry or a related client service environment.
- Bachelor’s degree or equivalent relevant professional experience.
- Proven experience supporting client relationships and delivering high-quality customer service.
- Strong verbal and written communication skills with the ability to engage both technical and business audiences.
- Ability to understand client needs and translate requirements into effective service solutions.
- Strong analytical and problem-solving skills with a focus on identifying root causes and improving processes.
- Experience coordinating cross-functional teams and managing multiple deliverables.
- Highly organized, proactive, and accountable with strong follow-through skills.
- Ability to work effectively in a remote environment while maintaining collaboration and responsiveness.
Responsibilities
- Partner with senior client service managers to support client accounts throughout implementation, transition, and ongoing service delivery.
- Assist with project coordination activities, including tracking timelines, deliverables, and client requirements.
- Serve as a key point of contact between internal teams and client stakeholders to facilitate effective communication.
- Monitor account activities, proactively communicate progress, and escalate risks or issues when necessary.
- Maintain accurate documentation of tasks, processes, and client-related activities within internal tracking systems.
- Review client-facing materials to ensure accuracy, quality standards, and alignment with current requirements.
- Manage client communications through email, virtual meetings, and phone interactions with professionalism and attention to detail.
- Support resolution of client questions, technical issues, audits, and vendor-related concerns in collaboration with internal teams.
- Coordinate with cross-functional partners to ensure successful project completion and consistent client service delivery.
- Identify opportunities for process improvements and contribute ideas to increase operational efficiency.
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