Bilingual Customer Service Coordinator
New
R
Resource InnovationsEnergy Efficiency
Must be located in Pennsylvania, 8-hour shift as assigned within the hours of 7 am to 6 pmFull-TimeMiddle
Salary$40,000-$50,000
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Job Details
- Languages
- Spanish
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelCustomer serviceData entryCRM
Requirements
- Must be a U.S. Citizen
- Spanish-speaking bilingual
- Must be located in Pennsylvania
- Ability to work an 8-hour shift between 7 am and 6 pm
- 2+ years of previous customer service and data entry experience
- Proficiency with Microsoft Word, Excel, OneNote, and Teams
- Excellent written and verbal communication skills
- Strong attention to detail, time management, and organizational skills
- Ability to prioritize tasks and manage multiple responsibilities
- Bachelor’s degree preferred
- 2+ years of experience in energy efficiency, sustainability, or project coordination preferred
- Experience with CRM systems preferred
Responsibilities
- Maintain electronic and hard copy filing system of applications, rebates, and other supporting documents.
- Communicate effectively as part of team approach with other departments in servicing customers.
- Perform data entry into various database applications with strong attention to detail and accuracy.
- Provide exceptional customer service and call handling in a customer-centric environment.
- Safeguard confidential customer information.
- Support any program within the department as assigned.
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