Customer Service Representative
New
B
Bally's InteractiveSports Betting, Online Gaming
Phoenix, Arizona, United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- Problem SolvingCustomer serviceData entryCRM
Requirements
- High School Diploma or GED equivalent.
- 1+ years of customer service experience in a contact center or retail environment.
- Previous experience working in a remote or hybrid customer service environment.
- Excellent verbal and written communication skills.
- Solid computer proficiency, including comfort with CRM platforms and digital tools.
- Exceptional attention to detail and the ability to multitask in a fast-moving environment.
- Genuine passion for delivering outstanding customer experiences.
- The ability to sit for extended periods and perform repetitive computer-based tasks.
Responsibilities
- Be the first point of contact for customers reaching out via phone, chat, and email during the most exciting sports season.
- Handle a high volume of inbound and outbound interactions with professionalism and care.
- Listen actively and empathetically to understand the real reason behind every contact, asking the right questions to get a full picture before offering solutions.
- Resolve customer questions, complaints, and issues related to our products and services efficiently, accurately, and courteously.
- De-escalate tense situations with patience and composure, turning frustrated customers into loyal ones.
- Navigate our CRM, internal tools, databases, and scripts with confidence and accuracy.
- Consistently meet or exceed call center performance metrics without sacrificing quality.
- Stay engaged and hungry to learn; actively participate in all training, coaching sessions, and development opportunities.
- Uphold all company policies, procedures, and compliance standards.
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