Spanish Bilingual Customer Service Specialist - 2nd Shift
Q
QVC GroupCustomer Service
Job seekers must reside in VirginiaFull-TimeEntry
Salary$15.00 per hour, plus $0.60 bilingual differential. Additional shift differential and incentives where applicable.
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Job Details
- Languages
- Spanish, English
- Experience
- 12 months or more
- Required Skills
- Problem SolvingCustomer serviceTroubleshooting
Requirements
- 12 months or more of customer service experience.
- Bilingual fluency in Spanish and English.
- Ability to work in a virtual, distraction-free environment.
- Proficiency in navigating multiple computer systems and screens simultaneously.
- Ability to troubleshoot own technical problems.
- Availability to work weekends, holidays, and additional hours.
- Capability to communicate with a variety of styles.
- Ability to follow HSN computer system requirements.
Responsibilities
- Handle high-volume inbound customer calls for HSN.
- Assist Spanish and English-speaking customers with questions and problem-solving.
- De-escalate unique customer situations.
- Promote additional products during each customer interaction.
- Confirm refunds, process payments, and place orders.
- Analyze customer account data.
- Report to an assigned Customer Service Supervisor.
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