Spanish Bilingual Customer Service Specialist
New
Job seekers must reside in GeorgiaFull-TimeEntry
Salary$15.00 per hour, plus $0.60 bilingual differential. Additional shift differential and incentives where applicable.
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Job Details
- Languages
- Spanish, English
- Experience
- 12 months or more of customer service experience
- Required Skills
- Data AnalysisProblem SolvingCustomer service
Requirements
- 12 months or more of customer service experience.
- Fluent in Spanish and English.
- Ability to work in a virtual environment and navigate multiple systems and screens simultaneously.
- Proficiency in troubleshooting own technical problems with minimal IT assistance.
- Must provide a distraction-free work-from-home environment.
- Must follow specific HSN computer system requirements.
- Available to work a flexible schedule including weekends, holidays, and additional hours.
- Capable of communicating with a variety of styles.
Responsibilities
- Assist Spanish and English speaking customers via high-volume inbound calls.
- Resolve customer inquiries including order placement, payment processing, and refund confirmation.
- Promote additional products during customer interactions to improve sales.
- Analyze account data and personalize the customer experience.
- De-escalate unique customer situations in a fast-paced environment.
- Report to an assigned Customer Service Supervisor.
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