- Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application processing.
- Own Koalafi operational knowledge to provide sound answers when merchants have questions.
- Conduct back-office processes, such as funding and report generation, to ensure a high-quality merchant experience.
- Ensure merchant confidence in Koalafi by providing excellent customer service through the entire financing experience.
- Foster ongoing relationship management with stores and makes outbound calls to merchants, when appropriate.
- Perform a number of different tasks as needed, including testing new technologies and onboarding enterprise merchants.
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