Bilingual Customer Service Representative
New
K
KoalafiFinancial Services
Remote (US) - This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA.Full-TimeEntry
Salary$22/hr
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Job Details
- Languages
- Strong Spanish language skills, including the ability to speak fluently and communicate clearly in professional settings.
- Experience
- 1-2 years
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft OfficeSlack
Requirements
- 1-2 years of experience in a fully remote, customer service role
- Strong Spanish language skills, including the ability to speak fluently and communicate clearly in professional settings
- Proficiency in reading and writing in Spanish, with accuracy in grammar, vocabulary, and comprehension
- Excellent verbal and written communication skills
- Proficiency with the Microsoft Office Suite (Excel/Word/Outlook)
- Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms
- Proven ability to work autonomously in a remote setting and exercise sound judgment
- Reliable internet connection and a quiet, private workspace
- Available to work nights and weekends
Responsibilities
- Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
- Own Koalafi operational knowledge to provide sound answers when customers have questions
- Resolve inbound inquiries and issues independently and escalate as needed
- Initiate contact with customers in order to resolve account issues
- Proactively identify any trends in customer issues and synthesize feedback to share with management team
- Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants
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