HSN Customer Service Specialist - 2nd Shift
Q
QVC GroupRetail
Job seekers must reside in Tennessee to be consideredFull-TimeEntry
Salary$15.00 per hour plus shift differential and incentive pay when applicable
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 12 months or more of customer service experience
- Required Skills
- Data AnalysisCustomer serviceTroubleshooting
Requirements
- 12 months or more of customer service experience.
- Must reside in Tennessee.
- Ability to work in a distraction-free home environment.
- Proficiency in navigating multiple systems and screens simultaneously.
- Technical aptitude to troubleshoot own issues with IT support when necessary.
- Must be available to work weekends, holidays, and additional hours.
- Ability to communicate effectively across a variety of styles.
- Must follow HSN computer system requirements.
- Bilingual (Spanish) skills are a plus.
Responsibilities
- Answer inbound customer calls to assist with inquiries and problem-solving.
- Promote and offer additional products during customer interactions.
- Personalize the customer experience while maintaining high-paced call volumes.
- Process orders, confirm refunds, and take payments.
- Analyze account data to resolve unique customer situations.
- Report to an assigned Customer Service Supervisor.
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