Customer Experience (CX) Associate
P
PetLabCo.Pet supplements
United States, Wednesday - Sunday 9:00am ET – 5:30pm ETFull-TimeMiddle
Salary$18.00/hour + bonus + benefits
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Job Details
- Experience
- 1-3 years
- Required Skills
- Problem SolvingCustomer support
Requirements
- 1-3 years of relevant work experience.
- Strong problem-solving skills with the ability to make thoughtful, real-time decisions.
- Clear and confident communication style.
- Proficiency with helpdesk or ticketing software.
- Ability to work a Wednesday - Sunday, 9:00am ET – 5:30pm ET shift.
- Working knowledge of Microsoft 365 is preferred.
- Experience in a direct-to-consumer (DtC) environment is preferred.
- Comfort working in a fast-paced, customer-driven environment.
- Demonstrated ability to work independently and manage time effectively.
Responsibilities
- Diagnose problems and guide customers to solutions via social channels, marketplaces, chat, and text.
- Monitor and respond to customer concerns across multiple review platforms.
- Track customer feedback trends to identify and address recurring issues.
- Craft empathetic, professional responses that reflect company values and maintain brand reputation.
- Participate in team projects, continuous improvement initiatives, and weekly performance check-ins.
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