Medical Information Specialist II
New
I
Inizio MedicalPharmaceuticals
Location: Manila, Philippines, Schedules that support U.S. business operations, including evenings, overnight shifts, weekends, and holidays.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Microsoft OfficeHIPAA
Requirements
- Current registration and good standing with the Professional Regulation Commission (PRC) and the Philippine Board of Nursing (or other applicable healthcare board).
- Demonstrated proficiency in spoken and written English.
- Professional communication skills for U.S.-based healthcare professionals and patients.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
- Ability to work schedules supporting U.S. business operations (evenings, overnights, weekends, holidays).
- Knowledge of U.S. healthcare systems and pharmacovigilance (preferred).
- Experience in Medical Information, Pharmacovigilance, or healthcare call centers (preferred).
Responsibilities
- Maintain excellent quality and productivity standards for all client programs.
- Identify, address, and document Information Requests, Adverse Events (AEs), Product Quality Complaints (PQCs), and Special Situations.
- Conduct study compliance calls for volunteers in clinical trials.
- Enroll participants in educational seminars and provide support for Patient Support Programs.
- Collect demographic data for product, sample, and literature fulfillment.
- Ensure compliance with HIPAA, U.S. FDA regulations, and Philippine data privacy laws.
- Maintain a secure home-working environment with reliable internet.
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