- Respond to customer inquiries through email
- Resolve order, shipping, return, exchange, and product-related concerns
- Manage and prioritize support tickets using a customer support platform
- Investigate customer issues and provide timely, accurate resolutions
- Escalate complex cases to the appropriate internal teams when needed
- Maintain detailed and organized records of customer interactions
- Collaborate with internal teams to ensure a seamless customer experience
- Support the client with additional tasks and responsibilities as needed, in alignment with the role and overall business objectives
Customer serviceZendesk