- Handle incoming First Notice of Loss (FNOL) calls and provide telephone customer service.
- Interact with policyholders, claimants, agents, and internal teams to support the FNOL process for Property and Casualty claims.
- Enter FNOL reports, loss information, and claim documentation into the system.
- Electronically file documentation and assist with mitigation letters, towing and salvage coordination, coverage verification, and policy reviews.
- Process invoices and coordinate vendors.
- Maintain accurate client and policy records by entering up-to-date information into the system.
- Identify workflow improvement opportunities and suggest more efficient ways to handle administrative tasks.
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