- Manage end-to-end supply chain operations, including import coordination, supplier communication, freight forwarding, and customs documentation
- Oversee high-priority customer orders to ensure on-time, in-full (OTIF) delivery and 100% customer satisfaction
- Proactively identify and resolve operational issues, delays, and discrepancies before they impact customers or costs
- Maintain accurate records in NetSuite for orders, inventory, shipments, and vendor bills
- Track and reconcile import costs, freight charges, duties, and multi-currency transactions with high financial accuracy
- Create, maintain, and continuously improve Standard Operating Procedures (SOPs) within areas of responsibility
- Build and maintain Excel-based trackers, reconciliations, and operational reports
- Collaborate professionally with suppliers, freight partners, customers, and internal teams
- Provide timely operational and administrative support to the CEO, including reporting, data analysis, and follow-ups on key action items
Data AnalysisMicrosoft ExcelGoogle Workspace+1 more