Patient Outreach Specialist
New
W
Winning AssistantsHealthcare, DME
Philippines, 9:00 AM – 5:00 PM Central Daylight TimeFull-TimeMiddle
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Experience
- 1–3 years of experience in healthcare, customer service, patient support, sales, or a call center environment preferred
- Required Skills
- Customer serviceMicrosoft OfficeCRMGoogle Workspace
Requirements
- 1–3 years of experience in healthcare, customer service, patient support, sales, or a call center environment.
- Proven experience with outbound calling, sales outreach, lead nurturing, or cold calling.
- Excellent verbal and written English communication skills.
- Strong listening skills with the ability to understand patient needs.
- Experience scheduling appointments and managing follow-up activities.
- Proficiency with CRM systems, phone, chat, and messaging platforms.
- Proficiency with Microsoft Office or Google Workspace.
- Ability to work independently and meet productivity goals.
- Reliable laptop or desktop computer with noise-canceling headset.
- High-speed internet connection (minimum 25 Mbps).
- Must be available for video meetings with camera on when required.
Responsibilities
- Make outbound calls to prospective and existing patients to introduce and educate them about available DME products and services.
- Assess patient needs and recommend appropriate equipment based on their circumstances.
- Explain the DME process, including insurance verification, required documentation, and next steps.
- Handle inbound inquiries via phone, email, chat, and text.
- Schedule appointments and coordinate follow-up communications.
- Maintain accurate documentation of all patient interactions within the CRM.
- Ensure all patient interactions and documentation comply with HIPAA regulations.
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