Customer Success Manager
New
E
ECFXLegal Technology
United States, All US time zones, Hawaii included.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementJiraTechnical supportCustomer SuccessConfluenceHubSpot
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus)
- 2+ years of successful docketing or legal software support experience preferred
- Working knowledge of the legal technology ecosystem
- Familiarity with docketing and document management systems (DMS) preferred
- Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders
- Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects
- Excellent requirements-gathering and analytical skills
- Highly organized and detail-oriented, with strong documentation habits
- Experience with project tools (e.g., Jira, Smartsheet)
- Experience with documentation tools (e.g., Confluence)
- Experience with CRM platforms (HubSpot) preferred
Responsibilities
- Proactively monitor clients’ court notice processing queues to identify, assess, and resolve errors
- Build and maintain strong, long-term client relationships as an extension of their team
- Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency
- Develop deep expertise in ECFX products to deliver effective technical support and guidance
- Assist with onboarding and implementation of new clients, particularly on technical configuration and setup
- Partner with internal teams to escalate and resolve product issues efficiently
- Plan and deliver client training to drive adoption and self-sufficiency
- Communicate clearly with clients regarding system performance, issues, and resolutions
- Support ongoing client success by identifying opportunities to improve usage and outcomes
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