- Establish and maintain deployment project plans, monitor progress, and manage cross-functional resources.
- Act as the primary technical point of contact for health system and technology clients during EMR integration.
- Guide technical stakeholders through integration requirements and processes to ensure successful go-live.
- Develop and maintain internal and external technical documentation for EMR integration workflows.
- Collaborate with engineering to solve technical hurdles and develop robust test plans for proactive issue resolution.
- Partner with product teams to share EMR constraints, gaps, and learnings for continuous product improvement.
- Educate internal teams on integration best practices, requirements, and key points of differentiation.
- Utilize JIRA for issue reporting, status tracking, task management, and escalation management.