Customer Success Account Manager
New
S
SukiHealthcare IT SaaS
Remote - Pacific/Mountain, Pacific/MountainFull-TimeMiddle
SalaryOTE salary range for this role is between $150,000 to 175,000 in CA
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of experience selling complex Healthcare IT SaaS to Healthcare Executives.
- 5+ years of customer-facing experience within healthcare SaaS (provider, PBM, Enterprise, or payer interface).
- Proven track record of meeting or exceeding sales targets.
- Demonstrated ability to develop strategies to convert competitive accounts.
- Technical understanding of cloud services, EMR integration, and SaaS solutions.
- Proficiency with Salesforce and Marketing CRMs.
- Experience leading through customer escalations, executive summaries, and presentations.
- Strong strategic planning, problem-solving, and analytical skills.
- Bachelor’s degree.
- Willingness to travel approximately 25% of the time.
Responsibilities
- Build and cultivate relationships in targeted accounts to drive new business opportunities.
- Manage a portfolio of SMB/Group customers and ensure successful training and product adoption.
- Collaborate with Marketing on campaigns to target new users within SMB/Groups.
- Maintain accurate account funnel and forecasting in Salesforce.
- Proactively identify and resolve risks and customer issues.
- Deliver periodic business reviews and identify opportunities for expanded usage.
- Serve as the voice of the customer for internal stakeholders.
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