Senior Customer Success Manager
New
N
n8nSaaS workflow automation
US Central, US CentralFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- RESTful APIsCustomer Success
Requirements
- Enterprise Customer Success experience owning a book of business for enterprise SaaS customers
- Ability to run kickoffs, onboardings, and QBRs end-to-end
- Value & outcomes mindset with experience translating product usage into measurable outcomes and ROI
- Technical fluency to engage with IT/engineering stakeholders regarding APIs, integrations, auth basics, and environments
- Commercial acumen with a track record of driving renewals and expansion (upsell/cross-sell)
- Operational rigor to run a clear operating cadence and manage multiple priorities
- Clear, high-trust communication skills for building relationships with both technical and executive stakeholders
- Proven cross-functional leadership partnering with Sales, Support, Solutions Engineering, and Product
- Builder mindset with an ability to thrive in fast-changing, ambiguous environments
Responsibilities
- Own a book of n8n’s most strategic enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value
- Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions
- Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned
- Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact
- Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth
- Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience
- Provide structured, actionable feedback to Product and Engineering, representing customer needs and shaping roadmap priorities
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