Senior Customer Success Manager – Energy Management Services
New
United StatesFull-TimeSenior
SalaryUSD 131699 - 164635 / year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 7+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer Success
Requirements
- Bachelor’s degree in business.
- 7+ years of experience in Customer Success, or Client Services.
- Demonstrated ability to manage enterprise-level client relationships.
- Strong analytical skills with the ability to interpret energy data and performance metrics.
- Excellent communication and presentation skills, with experience engaging senior stakeholders.
- Proven track record of driving customer retention, satisfaction, and revenue growth.
Responsibilities
- Serve as the primary point of contact for key EMS clients, building strong, long-term relationships with stakeholders.
- Drive customer onboarding, adoption, and engagement of energy management solutions and services.
- Develop and execute customer success plans aligned with client business objectives and sustainability goals.
- Monitor customer health metrics and proactively address risks to ensure high retention and satisfaction rates.
- Partner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiences.
- Identify opportunities for upsell and cross-sell within existing accounts to support business growth.
- Provide strategic guidance to customers on energy optimization, efficiency improvements, and cost reduction initiatives.
- Track and report on KPIs, ROI, and value realization for EMS solutions.
- Act as the voice of the customer, providing feedback to product and leadership teams to enhance offerings.
- Lead business reviews (QBRs) and executive-level presentations.
View Full Description & ApplyYou'll be redirected to the employer's site
