Customer Success Account Manager
New
Remote - Pacific/Mountain, Pacific/Mountain time zonesFull-TimeMiddle
SalaryOTE salary range for this role is between $150,000 to 175,000 in CA. This range is not inclusive of any annual variable targets, discretionary bonus or equity package.
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Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceAccount ManagementCRMSaaS
Requirements
- 5+ years of experience selling complex Healthcare IT SaaS to Healthcare Executives.
- 5+ years of customer-facing experience within healthcare SaaS.
- Demonstrated ability to develop strategies to convert competitive accounts.
- Strong track record of meeting or exceeding sales targets.
- Technical understanding of cloud services and EMR integration.
- Proficiency with Salesforce and Marketing CRM platforms.
- Exceptional communication, presentation, and conflict resolution skills.
- Experience leading through customer escalations, executive summaries, and presentations.
- Bachelor’s degree required.
- Willingness to travel approximately 25% of the time.
Responsibilities
- Build and leverage relationships in targeted SMB accounts to drive new business opportunities.
- Cultivate existing relationships while establishing new ones with key clinical and IT stakeholders.
- Collaborate with Marketing on campaigns to target new users within SMB/Group accounts.
- Maintain accurate account funnel and forecasting in Salesforce.
- Lead the successful training and adoption of Suki products for SMB/Group customers.
- Engage with external customer teams, practice managers, and IT support to ensure success.
- Proactively identify and drive the resolution of risks, issues, and customer barriers.
- Conduct periodic business reviews to identify opportunities for expansion and value realization.
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