Customer Service Specialist
New
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- SalesforceMicrosoft OfficeAccount ManagementTechnical supportCustomer supportGoogle WorkspaceHIPAA
Requirements
- High School Diploma or GED.
- Solid computer and keyboarding skills.
- Proficiency with Google Suite or Microsoft Office.
- Willingness to work a flexible schedule including weekends, holidays, and occasional overtime.
- Maintain a professional, private, and quiet workspace free from distractions.
- Access to a reliable, high-speed internet connection.
- Ability to pass a background check.
- Positive, professional attitude and excellent phone etiquette.
- Ability to learn and master new, complex systems quickly.
- Strong verbal and written communication skills.
Responsibilities
- Answer inbound calls and respond to emails with a professional attitude.
- Act as a single point of contact for problem-solving including billing, payments, and account maintenance.
- Troubleshoot and guide customers through online platforms and mobile applications.
- Multi-task by utilizing multiple systems simultaneously to provide rapid resolution.
- Maintain accurate and detailed records of all interactions within Salesforce.
- Adhere to corporate security, company policies, and HIPAA guidelines.
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