- Manage a portfolio of Strategic & Growth clients in their post-sales customer journey including kickoff, adoption, renewals, and advocacy.
- Drive business process recommendations to accelerate the adoption, retention expansion and value achievement while identifying and resolving risk.
- Stay on top of evolving product/service offerings for Ncontracts clients.
- Work cross-functionally with Product, Sales, Support and others to help drive outcomes.
- Track and monitor customer base and collaborate with account team on growth and upsell opportunities.
- Prepare and deliver Business Reviews effectively and strategically.
Business DevelopmentMicrosoft ExcelAccount Management+4 more