- Interact with customers via telephone, chat, and email to provide software support.
- Manage case load by prioritizing tasks and following escalation processes.
- Maintain departmental metrics such as first response rate and CSAT.
- Provide basic education and training to clients on software modules.
- Resolve incoming support requests and document communication.
- Provide detailed reports to the development team for bug resolution.
- Import and configure client data within software.
SalesforceJiraMicrosoft Office+3 more