- Deliver top-tier customer service for clients across all Ncontracts Lending Compliance software products.
- Document all client interactions in Salesforce and escalate complex issues.
- Maintain working knowledge of product usage across operating systems, networks, and hardware.
- Act as a liaison between clients and third-party vendors for data mapping and programming logic.
- Review compliance rulesets and internal reports to ensure alignment with regulatory standards.
- Liaise with the Development team for compliance policy implementation.
- Identify and communicate trends in client issues to leadership for process improvement.
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