Customer Support Specialist 1
New
N
NcontractsFinancial Services
Remote, normal business hours in the appropriate time zoneFull-TimeEntry
Salary$60K - $80K
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceMicrosoft ExcelSaaS
Requirements
- 3+ years of experience in software support or a banking/financial institution environment.
- Strong knowledge of mortgage compliance and regulatory environments including HMDA, CRA, and Fair Lending.
- High level of proficiency in software installation, usage, and troubleshooting.
- Excellent written and verbal communication skills.
- Undergraduate degree preferred, or equivalent combination of education and experience.
- Experience with Salesforce Service Cloud.
- Familiarity with Help Desk or case management ticketing systems.
- Experience in SaaS support environments.
- Strong background in Excel and reporting.
- Experience with software testing or product release coordination.
- Knowledge of NMLS Mortgage Call Reports.
Responsibilities
- Deliver top-tier customer service for clients across all Ncontracts Lending Compliance software products.
- Document all client interactions in Salesforce and escalate complex issues.
- Maintain working knowledge of product usage across operating systems, networks, and hardware.
- Act as a liaison between clients and third-party vendors for data mapping and programming logic.
- Review compliance rulesets and internal reports to ensure alignment with regulatory standards.
- Liaise with the Development team for compliance policy implementation.
- Identify and communicate trends in client issues to leadership for process improvement.
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