Implementation & Customer Success Specialist
New
I
IPIDFintech
New Jersey, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 2 years of experience in client-facing/customer success roles; At least 1 year of experience working with APIs and web-based software (SaaS)
- Required Skills
- Project ManagementRESTful APIsClient relationship managementCustomer SuccessSaaS
Requirements
- Minimum 2 years of experience in client-facing or customer success roles.
- At least 1 year of experience working with APIs and web-based software (SaaS).
- Strong understanding of software development lifecycle and technical implementation processes.
- Strong pre-sales and client relationship management experience.
- Familiarity with APIs, databases, and cloud technologies.
- Proficiency in project management tools and methodologies.
- Excellent problem-solving skills and a customer-first approach.
- Strong English communication skills, specifically in explaining technical concepts to non-technical stakeholders.
- Ability to manage multiple projects and customer relationships simultaneously.
- Experience working in a globally distributed start-up or high-growth environment is preferred.
Responsibilities
- Support sales team in client-facing pre-sales activities and help prepare demos, presentations, and technical documentation.
- Collaborate with senior specialists to translate client requirements into actionable technical solutions.
- Assist in the implementation of solutions, ensuring smooth onboarding and integration for new clients.
- Work with clients to support technical setup, focusing on APIs and workflows.
- Coordinate with internal Technology and Product teams to troubleshoot integration tasks.
- Serve as the primary point of contact post-implementation to foster long-term relationships and satisfaction.
- Deliver training, enablement sessions, and guidance to help clients maximize solution value.
- Monitor client usage data and feedback to identify opportunities for improvement and account expansion.
- Proactively identify and escalate client issues or risks to senior team members.
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