SMB, Customer Success Manager
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementSalesforceAccount ManagementCustomer Success
Requirements
- Extensive experience in customer-facing roles.
- Experience using Salesforce.
- Outstanding communication and presentation skills.
- Strong customer relationship management abilities.
- Self-motivated and results-driven with a strong work ethic.
- Comfortable working independently and remotely.
- Collaborative and team-oriented approach.
Responsibilities
- Engage with customers nearing renewal to ensure a successful process and reduce churn.
- Manage customer billing methods to facilitate automatic renewals.
- Update customer subscriptions and invoices to ensure smooth billing.
- Maintain Salesforce records to ensure data cleanliness.
- Coordinate with CSMs and Sales teams to identify and pursue upsell opportunities.
- Work with Finance to ensure accurate and timely invoicing and subscriptions.
- Coordinate with CSMs and Account Executives for required contracts and agreements.
- Assist with offboarding processes for SMB clients.
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