Customer Success Manager, SMB / Scale Team
New
S
SchooLinksEdTech
United StatesFull-TimeMiddle
Salary$65,000 - $80,000 USD (on track earnings)
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Job Details
- Experience
- 3+ Years Professional Experience
- Required Skills
- Project ManagementData AnalysisCRMCustomer SuccessSaaSGoogle Workspace
Requirements
- 3+ years of professional experience.
- 1+ years of experience in implementation and customer success for a SaaS company (ideally K12 or EdTech).
- Strong ability to multi-task and manage a large book of business.
- Experience or ability to work in a remote environment.
- Strong interpersonal skills.
- Project management skills (understanding task dependencies and sequence).
- Positive attitude and resilience in high-stress situations.
- Proactive, entrepreneurial style with initiative.
- Ability to close renewals and identify expansion opportunities.
- Proficiency in Google Suite (Sheets, Slides, etc.).
- Experience using Apple/Mac devices.
- Ability to travel up to 10% of the time.
Responsibilities
- Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
- Onboard new districts by leading their project kickoff, data integration, and training sessions.
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
- Build and maintain director and executive level relationships at each of your districts.
- Facilitate renewal process for your districts.
- Provide well-structured customer feedback to the Product Team.
- Define and document problems and challenges faced by districts.
- Keep account records and notes updated in a CRM.
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