Enterprise Customer Success Manager
New
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- CybersecurityAccount ManagementCustomer SuccessHubSpot
Requirements
- 5+ years of experience in B2B Customer Success, with a proven track record of improving adoption, retention, and account growth.
- Strong understanding of Customer Success methodologies, customer lifecycle management, and subscription-based renewal processes.
- Experience using customer success platforms such as HubSpot, ChurnZero, or similar tools to monitor customer engagement and health metrics.
- Excellent communication and relationship-building skills, with the ability to manage complex conversations with executive stakeholders and enterprise customers.
- Highly organized, detail-oriented, and capable of managing multiple strategic accounts simultaneously.
- Ability to understand technical products and communicate their value effectively to different audiences.
- Experience in cybersecurity or other technical industries is a plus.
- Strong problem-solving skills, customer-focused mindset, and ability to collaborate across teams.
Responsibilities
- Build and maintain strong relationships with enterprise customers as the primary post-sale contact, guiding successful onboarding, adoption, and long-term value realization.
- Develop customer success strategies aligned with business objectives, helping clients achieve measurable outcomes and maximize return on investment.
- Drive product adoption through enablement sessions, training, strategic business reviews, and ongoing engagement initiatives.
- Monitor customer health metrics, identify risks, and proactively implement retention strategies to support renewals and customer satisfaction.
- Advocate for customer needs internally by collaborating with Product, Support, and Sales teams to resolve challenges and influence product improvements.
- Identify expansion opportunities, including upsell and cross-sell initiatives, while building relationships across multiple levels of customer organizations.
- Maintain accurate customer insights, success plans, and account information to support strategic decision-making.
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