Capital Servicing Specialist I
New
T
ToastFintech, Restaurant Tech
Remote, US or Boston, MA (hybrid)Full-TimeEntry
Salary21.63 - 44.71 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years
- Required Skills
- SalesforceCustomer service
Requirements
- 1-2 years of experience working in a call center, loan servicing, or collections function
- Experience within commercial banking or financial services institution
- Ability to work with high volume under pressure
- Strong attention to detail
- Ability to multi-task
- Ability to navigate complex customer problems while ensuring conversations are compliant
- Highly organized, self-motivated, flexible, and adaptable
- Strong written and verbal communication skills
Responsibilities
- Provide excellent customer service to inbound and outbound calls, emails, internal cases, and chat bot
- Be an expert on our Capital products and processes
- Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers
- Address customer questions, concerns, and inquiries related to potential or outstanding transactions
- Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
- Detect suspicious and fraudulent activity based upon customer interactions
- Meet and/or exceed production, quality, and customer service goals while adhering to all internal Compliance requirements
View Full Description & ApplyYou'll be redirected to the employer's site
