Senior Salesforce Consultant / Business Analyst
New
D
D2BCRM Consulting
Manila, Philippines, New Zealand HoursFull-TimeSenior
Salary100,000 - 180,000 PHP per month
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Job Details
- Languages
- Strong written and verbal English communication
- Required Skills
- Business AnalysisBusiness IntelligenceSalesforceCRM
Requirements
- Strong Salesforce background.
- Salesforce Sales Cloud experience.
- Strong business analysis capability.
- Experience working directly with customers.
- Ability to run discovery sessions and ask strong process questions.
- Ability to document requirements clearly and commercially.
- Strong understanding of sales, service, customer onboarding, and CRM processes.
- Ability to perform structured manual QA testing.
- Strong data quality awareness.
- Strong written and verbal English communication.
- Comfortable working in an AI-first delivery environment.
Responsibilities
- Support Salesforce consulting and managed services work.
- Work with customers to understand business processes, pain points, requirements, and desired outcomes.
- Translate business requirements into clear user stories, acceptance criteria, process maps, and solution notes.
- Support customer onboarding to CRM and BI.
- Assist with data migration validation, configuration checks, user training, and support documentation.
- Perform manual QA testing where required, especially during the transition period while automated QA capability is being strengthened.
- Support UAT preparation and execution.
- Document customer requirements clearly for developers and AI agents.
- Assist with release notes, customer-facing documentation, and training materials.
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