Customer Success Manager

New

Radicle HealthHuman Services Software

RemoteFull-TimeMiddle

Salary$75,000 - $85,000 OTE

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Job Details

Experience: 2–5 years of experience
Required Skills: SalesforcePresentation skillsAccount ManagementCRMCustomer SuccessEHR

2–5 years of experience in Customer Success, Account Management, Client Services, or a similar role.
Experience working with mid-market or enterprise clients.
Proven success in meeting or exceeding portfolio goals like net revenue retention and adoption metrics.
Experience partnering with California behavioral health providers.
Working knowledge of California state regulations, reimbursement models, and industry initiatives.
Experience managing multiple competing priorities across a multi-product portfolio.
Strong presentation and public speaking skills for training and strategic consultations.
Salesforce or other CRM experience.
Strong problem-solving, communication, and relationship management skills.
Familiarity with Electronic Health Record software and the social services sector is a plus.

Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals.
Serve as a Product Knowledge Expert, helping customers adopt effective workflows and leveraging system functionality.
Educate customers on best practices and new features to maximize the value of products.
Monitor customer engagement and usage through dashboards, providing actionable recommendations.
Document customer status, needs, activities, and communications in Salesforce or other CRM tools.
Maximize product value by selling add-on services and modules, and offering consultative and training services.
Manage and execute the end-to-end renewal process for assigned customers while providing accurate forecasting.
Achieve net revenue retention targets.

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